Twitter, Facebook, YouTube and blogs are wonderful tools. So, should your organization use them? Maybe….or maybe not.
At CRAFT Media Digital, we sell communications strategy, tactics and execution to meet client goals. Social media falls under the “tactic” category. Many clients can use social media very effectively. However, for some clients, social media tactics do not meet their strategic goals. For some other clients, barriers to execution caution against investing in social media tactics.
CRAFT would be committing consultant malpractice if we told clients to invest in a social media tool just because it’s something we sell.
That means we sometimes tell clients this: If you don’t have a specific purpose for using Twitter, Facebook, YouTube or a blog . . . then don’t use them.
Which gets us back to the subject of this post. CRAFT sells communications strategy, tactics and execution across all channels. So, when the question, “Should we have a Facebook Fan Page?” came up for discussion, there were two lines of thought:
My own conclusion was this: If we do not have a strategic or tactical need to create and maintain a Facebook Fan Page, then we should not have one. When we decide a Facebook presence is justified, we will create one. Until then, not using a tool we don’t have a specific purpose to use is eating our own dog food.
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